Privacy Policy

This Privacy Policy describes how APKA CARD and its affiliates (collectively referred to as "APKA CARD," "we," "our," or "us") collect, use, share, protect, or otherwise process your information/personal data through our website https://apkacard.com/ (hereinafter referred to as the "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service through this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:

Personal data/information provided during sign-up/registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address.

Sensitive personal data, with your consent, such as your bank account, credit/debit card details, other payment instrument information, or biometric data (e.g., facial features or physiological information) to enable certain features on the Platform, as per applicable laws.

You always have the option to withhold information by choosing not to use a particular service or feature on the Platform.

Additionally, we may track your behavior, preferences, and other information you provide on the Platform, compiled and analyzed on an aggregated basis. We may also collect transaction-related information on the Platform and through third-party business partner platforms.

When such third-party business partners collect your personal data directly from you, their privacy policies will govern your information. We are not responsible for their privacy practices or content, and we encourage you to read their privacy policies before disclosing any information.

Important Notice: If you receive an email or call claiming to be from APKA CARD seeking personal data like debit/credit card PIN, net-banking, or mobile banking passwords, do not provide such information. If you have already shared such information, report it immediately to the appropriate law enforcement agency.

Usage

We use your personal data to provide the services you request. To the extent that we use your personal data for marketing purposes, we will provide you with the ability to opt out of such use.

Key purposes include:

Assisting sellers and business partners in handling and fulfilling orders.

Enhancing the customer experience.

Resolving disputes and troubleshooting problems.

Informing you about online/offline offers, products, services, and updates.

Customizing your experience.

Detecting and preventing errors, fraud, and other criminal activities.

Enforcing our terms and conditions.

Conducting marketing research, analysis, and surveys.

As otherwise described at the time of information collection.

Please note: Your access to certain products/services may be affected if you do not provide necessary permissions.

Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to their services and products. These entities and affiliates may market to you unless you explicitly opt out.

We may disclose personal data to:

Third parties such as sellers, business partners, third-party service providers (e.g., logistics partners, prepaid payment instrument issuers, and reward programs).

Government or authorized law enforcement agencies when required by law, or in good faith to respond to subpoenas, court orders, or other legal processes.

Protect rights, property, or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to strict security guidelines.

However, please note that the transmission of information over the internet cannot be completely secure. By using the Platform, you accept the inherent risks of data transmission over the internet and the World Wide Web. Users are responsible for safeguarding their login credentials and password records for their accounts.

Data Deletion and Retention

You may delete your account by visiting your profile settings on the Platform. Alternatively, you can contact us for assistance. Note that account deletion will result in the loss of all information related to your account.

In certain situations, such as pending grievances, claims, or shipments, we may refuse or delay account deletion. Post-deletion, we may retain anonymized data for analytical or research purposes.

Your Rights

You may access, rectify, and update your personal data directly through functionalities provided on the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as outlined in this Privacy Policy.

You may withdraw your consent at any time by writing to our Grievance Officer. However, withdrawal of consent may limit or restrict your access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Users are encouraged to review the Privacy Policy regularly.

Phone: 94938 46612

Hours: Monday to Friday (9:00 AM - 6:00 PM)